FAQ

Most Frequent Questions

Below are frequently asked questions and answers for your quick reference. 

Please feel free to get in touch via [email protected] or [email protected] if there are any further questions or information required.

Most Frequently Asked

The order minimum is 1,000 pieces. We are happy to make fewer like 500 pieces for start-ups, small business as well.

Customization includes tube style, sizing (diameter / height or length), paper thickness, printing options, paper type (kraft / cardboard / greyboard etc.), finishing (foil stamping, UV, lamination, embossing & debossing etc.), food grade aluminum foil lining, cords for decor, die-cut windows, and many more.

Yeah paper tubes are environmental-friendly, recyclable and sustainable.

Paper tubes could be made of either virgin paper or post-consumer recycled paper depending on your budgets and packaging needs.

Yeah, we can custom make sample based on your specifications and artwork w/ a sampling charge, which is refundable if bulk order is placed later.

Payment

Unit pricing mainly depends on order quantity, paper type, size (diameter / height), finishing, printing options. Please be kindly noted the unit price does NOT include shipping cost, customs charge, taxes & handling fee that may occur in the country of destination.

Available payment methods include PayPal, T/T, bank transfer, Western Union, MoneyGram, Alibaba online payment, etc.

Shipping

All the orders are produced and shipped from mainland China.

We are a China-based manufacturer and supplier of custom paper tubes, paper tube packaging, kraft tubes, cardboard cylinders, cardboard canisters, paper can packaging, and other cardboard cylindrical packaging boxes for retail product packaging, shipping and mailing.

Shipping options include sea shipping, airlines (handled by airlines like EK, UA from China to overseas), offical express courier (such as DHL, FedEx, UPS, TNT), land shipping (like China-EU freight train or truck).

Return Policy

As paper tube packaging is custom made, no returns are allowed. In case you were not happy with the order, on a case-by-case basis, we will work out a satisfying solution for you, which include, but not limited to re-production, partial refunds, etc.